Help

Support

Common issues, fixes, and how to reach us when something isn't working.

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Email is the fastest way. We aim to reply within one business day.

Email support

Installation

Chrome extension

  1. Open the Chrome Web Store listing and click Add to Chrome.
  2. Pin the ScreenMD icon to your toolbar (puzzle-piece menu → pin icon next to ScreenMD).
  3. Press ⌘⌃M on any page. Markdown copies to your clipboard.

Works in Chrome, Edge, Brave, and Arc on macOS, Windows, and Linux. On Windows/Linux, replace ⌘⌃ with AltShift.

Mac app

  1. Download ScreenMD.dmg from the install page.
  2. Drag ScreenMD to your Applications folder, then open it.
  3. macOS will prompt for two permissions — both are required:
    • Accessibility — lets ScreenMD read text from focused windows (Word, Pages, Mail, etc.).
    • Screen Recording — lets ScreenMD capture window screenshots and detect what's on screen.
  4. Press ⌘⌃M from any app. ScreenMD lives in your menu bar — click the icon to see status and quit.

Troubleshooting

The hotkey isn't doing anything.

Mac app: open System Settings → Privacy & Security → Accessibility, and confirm ScreenMD is in the list and toggled on. Same for Screen Recording. If you just granted them, you may need to quit and relaunch ScreenMD from the menu bar.
Extension: open chrome://extensions/shortcuts and confirm the ScreenMD shortcuts are bound. Chrome occasionally drops shortcut bindings after extension updates.

I see "ScreenMD couldn't capture this page."

Some pages — Chrome's settings, the new-tab page, the Web Store, and PDF viewer pages opened directly in Chrome — block extensions from reading the DOM. Open the page in a normal tab and try again, or use the Mac app's window-screenshot fallback (⌘⌃J).

My Word or Pages capture shows a "Grant access" dialog every login.

macOS occasionally rotates the temporary-files folder hash and re-prompts. ScreenMD writes to a stable path under ~/Library/Application Support/ScreenMD/ to minimise this; if it still happens repeatedly, email us with the macOS version and we'll dig in.

PDF capture grabbed the wrong page.

Use ⌘⌃P to open the page-range dialog. Type a single number (e.g. 6), a range (4-7), or all. The dialog is pre-filled with the page ScreenMD detected — confirm or override.

The "10 captures this week" notice keeps appearing.

That's the free-tier weekly limit. The counter resets every Sunday at midnight local time. A $9.99 lifetime license removes the cap on every device you own — see Pricing.

Licensing

Where do I enter my license key?

Extension: click the ScreenMD toolbar icon → Enter license key.
Mac app: click the menu-bar icon → Enter license key. The same key works in both.

I lost my license key.

Search your inbox for "ScreenMD" or "LemonSqueezy" — your purchase email contains it. If you can't find it, email us from the address you bought with and we'll resend it.

I hit the 5-device limit. How do I free a slot?

Open the popup or menu-bar icon on the device you want to remove and click Deactivate this device. If the device is gone (lost, wiped, sold), email us and we'll free the slot from our side.

Can I get a refund?

Yes — within 14 days of purchase, no questions asked. Email hello@screenmd.app with the order email and we'll process it through LemonSqueezy. Your license key is automatically revoked when the refund completes.

Does my license work on Windows?

The Chrome extension works on Windows today and your license unlocks it. A native Windows app is on the roadmap and will be covered by the same lifetime license at no extra cost.

Privacy & data

For the full breakdown of what ScreenMD does and doesn't do with your data, see the Privacy Policy. The short version: capture content stays on your machine, and the license server only ever sees your license key and a device identifier — never what you captured.

Reporting bugs

The most useful bug reports include:

Send to hello@screenmd.app — we read every report.